Frequently Asked Questions

About Placing an Online Order

Do you have a physical store in my country?

Not yet. Our customers can only shop online at the moment.

Is there a limit on the number of items I can order online?

No, you are free to order as many products as you wish. In fact, we even take bulk order
requests.

How do I pay while placing an online order?

We accept most credit and debit cards as well as additional payment methods depending on
your location, like bank transfers, prepaid cards or even localised payment methods. You
can check our Payments Policy for more details.

I did not receive an order confirmation after placing my order. What can I do?

We request you to please check the spam/junk folder of your mailbox. If not, it is possible
that our system was having a bad day or that you made a typo while entering the email ID.
Either way, just email us and our team will help you.

About Shipping and Delivery

How long will my order take to deliver?

Delivery estimates are displayed next to each product and customers are advised to check
these estimates before adding products to their cart. If you feel that your order has been
delayed or you forgot to check the delivery estimate, please contact us.

What are the shipping methods and charges?

Shipping methods and charges are displayed at the time of checkout and depend on your
location. For more information, please visit our Shipping and Delivery policy.

Can I change the delivery address for an order that I placed?

Yes, you can contact us to change the delivery address even after you have placed your
order. In case the order is already dispatched, it might be beyond our control to change the
delivery address. Our team will still try their best to work with our courier partners to
accommodate your request.

What if the order tracking link does not show any movement?

Please allow up to 24 hours for the tracking details to get activated, once you have received
the link. In case there is still an issue, or if your order seems to be stuck at the same step,
please contact us and we will coordinate with the courier partners to resolve the matter.

My order was marked as Delivered, but I have not received it. What can I do?

In order to keep the delivery contactless, it is possible that your order might have been
delivered at your front door, or in a common area (if applicable). We advise you to check this
and in case you still cannot locate the shipment, please contact us.

I have only received a part of my order. What can I do?

Check the box for any signs of tampering and please send us an email, with pictures, if you
suspect anything. It is also possible that your order might have been shipped in parts and
that you will receive the rest of it soon after.

I received an incorrect product / My order arrived damaged. What can I do?

Please send us an email with pictures of the box and its contents so that our team can help
you.

About Cancellations and Returns

How do I cancel my order?

Please contact us to request cancellation of your order. If the order has not been
dispatched, you will be eligible for a full refund. However, in case the order is already
shipped, we might levy a small cancellation fee to cover the cost of shipping.

How do I return my order?

Please contact us within the return window of 14 days and we will issue a Return
Merchandise Authorisation (RMA) number, along with the address that the goods are to be
returned to. Please return with the RMA clearly marked on the package, so that we can
identify it.

Will my postage cost be refunded when I return an order?

Yes, return shipping fees will be refunded in full for all cases where the product delivered
was incorrect or damaged. Postage will not be refunded for unwanted items. To claim the
refund, please send us a picture of the postage receipt.

What happens when you receive the product that I returned?

Our team inspects the products to ensure that they are in the same condition you must
have received them in. All packaging material must be undamaged and unused with the
price tags intact. This takes about 24-48 hours from the date of receipt at our facility.
Post that, our team will be in touch with you

About Refunds

When will I get my money back?

Refunds are processed from our end within 48 hours of authorisation and depending on your
bank, might take upto 7 days to get credited. The authorisation varies from case to case, as
follows:

(1) For Refund Against Return: Refund Authorisation happens when the returned
product reaches our facility and the team approves the return.

(2) For Refund Against Cancellations: Refund Authorisation happens as soon as the
cancellation request is approved. In case the cancellation request is received after
the product is already shipped, a small cancellation fee might apply.

How will I be refunded?

Refunds are processed back to the same payment method that was used to place the order.

My old card or account is no longer active. What can I do?

Please remember to share the new card or account details at the time of placing the return
or cancellation request. Our team will try their best to accommodate your request.