Payments Policy

PAYMENT OPTIONS AND SECURITY

We accept payments through the website using popular payment methods like credit cards (Visa, Mastercard, American Express, Discover), debit cards, prepaid cards, electronic bank transfers from most banks, digital wallets like Apple Pay, Google Pay, PayPal, and even Buy Now, Pay Later in certain countries. Depending on your location, you might also see additional local payment methods. All our payments are securely processed and the site is compliant with all applicable practices for the same, including SSL certificates.

TROUBLESHOOTING PAYMENT ISSUES

In case of any issues related to payments, you can contact us via email at au@directnine.com

Some commonly occurring issues are mentioned below:

Payment Deducted but Order Confirmation Not Received: This happens if the network connection experiences a reset or the customer mistakenly hits Back or Refresh immediately after validating the payment. In this scenario, the paymentmight go through but the order details are not captured in our system. Resolving this is very simple. You can send us an email mentioning the amount paid, the time of payment, and the link to the product that you intended to purchase. Our team will manually generate the order and share the confirmation with you.

Charged More Than Once for the Same Order: Such issues usually get resolved automatically within 48 to 72 hours of the payment. In case that does not happen, you can send us an email mentioning the details of multiple transactions and we will work with the payment partner to rightfully refund the excess amount back to you. All refunds shall be credited only to the credit cards, debit cards, prepaid cards, digital wallets, even Buy Now, Pay Later account, or the bank account, as the case may be, from which the payment was originally received.

Unable to Make Payment due to Some Error: This is extremely unlikely but in case you are unable to make a payment on the website, we request you to send us an email with a screenshot of the error message so that our team can investigate the issue and help you resolve it. You can also try an alternative payment method in such cases because it is possible that certain payment methods might be experiencing temporary outages or might not be supported.